Client Support Assistant

Mewburn Ellis is the forward-looking IP firm. We work with organisations building the brands and technologies that will define tomorrow. We help them use their intellectual property to navigate that journey,  to imagine, plan, nurture, protect and deliver their innovations to market.

We strive for quality in everything we do, this includes fostering high-quality careers for our people. We want all colleagues to have long-lasting careers, that will stretch, challenge and reward them. We have a culture that is open, inclusive and centred on learning and our goal is to help every individual reach their potential.

There has never been a more exciting time to work for a firm like Mewburn Ellis. We are an ambitious and growing firm that put our people at the heart of what we do which was recognised in 2024 when we were officially named as a Great Place To Work™ a recognition that we have maintained since.  

We are also proud to have been awarded the prestigious EcoVadis Platinum Medal in 2024. Mewburn Ellis is the world’s first Intellectual Property firm to receive this medal, which is the highest rating you can earn in sustainable business practices.

We have offices across the UK in Bristol, Cambridge, London and Manchester and our European office is in Munich. 

The role

We’re excited to offer an opportunity to join our Manchester team as a Client Support Assistant (CSA). This is a fantastic role for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering exceptional client service.

As part of a dedicated CSA team, you will play a key role in maintaining and updating client records and accurately profiling incoming emails to ensure they are correctly prepared for action by the wider team. You’ll collaborate closely with Partners, Patent and Trade Mark Administrators, and other support colleagues, making a real impact on the efficiency and success of the firm.

We’re looking for a highly organised and motivated individual who can perform under pressure, with strong attention to detail, accuracy, and excellent communication skills. At the heart of this role is a commitment to ensuring our clients consistently receive the highest standards of service.

The firm’s clients include large multinationals, small to medium sized companies, as well as universities and other intellectual property firms around the world.  

This is a hybrid role, requiring office attendance in Manchester for 50% of your time over a two-week period.

What’s in it for you?

We have an excellent benefit package which includes: 

•    Competitive salary
•    30 days leave (exc. Bank Holidays)
•    Generous pension scheme
•    Enhanced family leave
•    Firmwide discretionary bonus 
•    Paid day off for charitable endeavours
•    Healthcare Cash Plan Scheme 
•    Discount Voucher Scheme
•    Workplace ISA
•    Care concierge

Our successful growth story is down to our people. And we take the wellbeing of our people seriously offering a huge suite of initiatives to de-stress, engage and enthuse. We care about wider society too and the communities in which we operate, read about our Forward Community Programme to find out more about how we're giving back.

About you

We’re looking for an organised and proactive individual with experience in office administration, ideally gained within a professional services environment. You’ll take ownership of your responsibilities, ensuring tasks are completed accurately and within agreed timelines.

Strong communication skills are essential, along with the ability to prioritise effectively and collaborate as part of a high-performing team.

A commitment to delivering excellent client service is key, with a methodical, detail-oriented approach to your work.

Skills and Experience

•    Good level of general IT skills with knowledge of MS Office packages specifically Word, Excel and Outlook.
•    Ability to learn new systems including electronic filing, records and other internal IT systems relevant to the role.
•    Excellent administrative skills and the ability to handle large volumes of data accurately.   
•    Good level of attention to detail and the ability to take responsibility for ensuring tasks are completed accurately and in a timely manner.
•    Good organisational and time management skills, with the ability to work to deadlines.
•    Self-motivated and willing to learn and develop skills within a professional services environment. 
•    Flexible and adaptable. 

Your career is important to us, and we will invest in you to allow you to develop and grow. If you are excited by the prospect of this role and where a career with Mewburn Ellis could take you, we’d love to hear from you. If you would like more information on the role and a detailed role description, please contact us on recruitment@mewburn.com 

To make an application please forward your CV to Victoria Moore at recruitment@mewburn.com

We’re committed to equal opportunities and welcome a broad diversity of talent to apply.

We reserve the right to cease advertising should we receive a high number of applicants.

Your privacy

As part of our recruitment process, Mewburn Ellis collects and processes personal data relating to job applicants. Read our Job Applicant Privacy Policy for more details.

Note for agencies: 

Mewburn Ellis work with a select number of agencies to support our recruitment. CVs will only be accepted from agencies who have been briefed specifically on this vacancy. 

We ask that you do not to send speculative CVs, or candidate details, for this vacancy. We will reach out directly if we require additional support with this role.