Sarah Horrigan

Sarah is a Service Delivery Manager within the IP Support Services team, responsible for the operational support and development of the Paralegal and Patent Administration groups. She plays a key role in ensuring smooth workflows, consistent service delivery, and effective collaboration across the firm’s offices.

With a strong background in service delivery and team leadership, Sarah specialises in streamlining processes, improving communication channels, and identifying opportunities that reduce friction in day‑to‑day operations. She works closely with attorneys, paralegals and support teams to strengthen ways of working and ensure high levels of quality and efficiency.

Known for her calm, approachable style, Sarah focuses on building confidence within the teams she supports, developing clear processes, and enabling people to do their best work. She is passionate about fostering a positive, connected team culture where individuals feel supported, recognised and able to thrive.